General FAQs

Why should I have my trash bin cleaned?

Of course doing it yourself is always a chore. And when it is done, there is a lot of wasted water and harmful detergents used.  And it has really not been sanitized effectively to remove the germs.   We not only clean your bin, we disinfect, sanitize and deodorize.

When are your bins cleaned?

They will be cleaned the day of your garbage collection.

How long will it take for my bins to be cleaned from the time I sign up for the service?

Your bin(s) should be cleaned within 14 days of subscribing to our service. If one of your bins is a Recycle bin, we will wait until your recycle day, to do them all. From that point, your bin(s) will be cleaned on a regular basis.

Can I alternate bins each time?

Each container will have its own identification and only  these marked  bins will be serviced.

How often should I have my bins serviced?

The industry has found that Monthly service is the most effective in keeping the bins sanitized and deodorized, in the most efficient manner. Waiting too long will allow the germs, to buildup and grime to set in again.

How will we know when my trash bin has been cleaned and it is OK to bring them inside?

Of course they will Smell Fresh!  We will also place an easily removable tape on the lid to confirm that the container has been cleaned.

Will I be billed from the months of November - March?

No. The months November – March are our off-season. All subscriptions will be ‘paused’ in November and a notification will be sent to all active subscribers. The service and subscriptions will resume in March. We do not charge our customers during these months.

Technical FAQs (account settings, payments and subscriptions)

How do I register an account on freshbincleaning.com?

You will be prompted to create a password when you purchase a single cleaning or recurring subscription. Your username will be your email address and you will be able to login to freshbincleaning.com using your email address and created password. You can login by clicking the ‘Account’ page on the far right of the navigation menu of the website or by clicking here

How do I login?

If you are not already logged in, you can login by clicking the ‘Account’ page or by clicking here.

How do I logout?

If you go to the ‘Account’ page while logged in, you will be able to logout by clicking  ‘Logout’ at the bottom of the menu on the left or you can logout by clicking here.

How do I view my current subscription(s)?

When you sign up for any of the recurring payment options to receive regular service (monthly, bimonthly or quarterly), you will be able to see your subscriptions by going to the ‘Account’ page and clicking ‘Subscriptions’ on the menu on the left or by clicking here. From this page, you can view your individual subscription(s). You may cancel your subscription or change your payment option at any time.

How do I change my address?

You can change your address by going to the ‘Account’ page and then clicking ‘Addresses’ on the menu on the left or by clicking here

Can I make changes to my subscription after subscribing to it?

Yes. If you go to the ‘Account’ page and click on subscriptions on the menu on the left, you will see the list of subscriptions you have made (or click here). If you want to change one, click ‘view.’ You will see a page that has all of the details of your subscription. There will be a button that says ‘Change Plan.’ If you click this, you will have the options to change the trash day and the number of bins to be cleaned. Changing the number of bins will update the price of your recurring subscription accordingly.

What does ``Pending Cancellation`` mean when I try to unsubscribe to the service?

At any time you may cancel your service from Fresh Bins Cleaning. However, you will technically still be subscribed until the end of your recurring payment period. You will not be billed again as long as you are not subscribed to the corresponding plan.

How do I change my password?

You can get to your account settings page by clicking on ‘Account Details’ while on the ‘Account’ page or by clicking here. From here, you will be able to update your current password by entering your old password and creating a new one.

What do I do if I forget my password?

If you forget your password, you can start the process to setting a new password by clicking the ‘Lost your password?’ link on the account login page or by clicking here.