General FAQs
- Why should I have my trash bin cleaned?
Of course doing it yourself is always a chore. And when it is done, there is a lot of wasted water and harmful detergents used. And it has really not been sanitized effectively to remove the germs. We not only clean your bin, we disinfect, sanitize and deodorize.
- When are your bins cleaned?
Do to the inconsistency in the garbage pickup times, the bins will be cleaned on the next day, after your trash has been removed. Please leave the bins by the curb if possible. HOAs are ok with this as long as they have been contacted first. You may leave your trash bins up by your house or garage if needed (not too far away). We will return them when cleaned.
- How long will it take for my bins to be cleaned from the time I sign up for the service?
Your bin(s) should be cleaned within 14 days of subscribing to our service. If one of your bins is a Recycle bin, we will wait until your recycle day, to do them all. From that point, your bin(s) will be cleaned on a regular basis.
- Can I alternate bins each time?
In order to keep our prices down and increase the number of clients to be serviced, each container will have its own identification and only these marked bins will be serviced.
You can add an additional bin (one time cleaning), at anytime, as long as you let us know ahead of time. A minimal charge will be applied for each bin added. - How often should I have my bins serviced?
The industry has found that Monthly service is the most effective in keeping the bins sanitized and deodorized, in the most efficient manner. Waiting too long will allow the germs, to buildup and grime to set in again.
- How will we know when my trash bin has been cleaned and it is OK to bring them inside?
Of course they will Smell Fresh! We will also place an easily removable tape on the lid to confirm that the container has been cleaned.
- Do you provide this service all year long?
No. The months of December – March are our off-season. All subscriptions will be ‘paused’ in December and a notification will be sent to all active subscribers. The service and subscriptions will resume in March. We do not charge our customers during these months.
- When will your trash bin be cleaned on a Holiday?
The Holidays affected, during the months that we clean your bins, are Memorial Day, 4th of July, Labor Day, and Thanksgiving. Republic Services will push their removal day to the day after the holiday, for the rest of the week. We are aware of the Holidays, and will push our cleaning to the day after their removal day.
- How do I know when you are coming each time?
You will receive an Email 2 days before we come, and also a text the day before. You can request a Link to our scheduling software that will let you know when future visits will occur.